Introducción
This case study illustrates how Sansansun, a través de la comunicación con el paciente y orientación estratégica, ayudó a nuestro cliente YLAB a pasar de la naturaleza impredecible de reordenar artículos en stock a una naturaleza estable, modelo de producción personalizado confiable. Este cambio no solo resolvió sus frustraciones inmediatas en materia de adquisiciones, sino que también aseguró su cadena de suministro para un producto clave., fostering a stronger long-term partnership.
Perfil del cliente: A Brand Reliant on a Best-Selling Style
YLAB is an SB brand specializing in women’s athletic intimates. They had identified a specific in-stock sports bra from our catalog that became a best-seller for them and sought to reorder it multiple times to meet their customer demand.
The Challenge: The Uncertainty of In-Stock Availability
YLAB grew increasingly frustrated when they found that each time they were ready to place a new order for their key product, it was suddenly discontinued or out of stock. This led to a misunderstanding, where the client suspected we were intentionally limiting availability or were unwilling to continue the partnership. The inability to secure a consistent supply of their best-selling item posed a serious risk to their sales and customer satisfaction.
The Solution: A Shift from Transaction to Partnership
Instead of simply stating the product was unavailable, we took a patient and transparent approach. Across several conversations, we explained the business logic behind in-stock items:
- They are produced in limited quantities and sold to multiple clients.
- They are not guaranteed to be available long-term, as factory focus can shift.
- Most importantly, we proposed a client-focused solution: shift to custom production. This would offer them clear benefits:
- The ability to lock in the specific fabric, size, and design for their key product.
- Production schedules tailored to their sales forecast.
- A complete end to the
- uncertainty of availability.
The Outcome: A Secure Supply Chain and a Stronger Partnership
YLAB accepted our proposal to shift to a custom production model. They have since completed several custom orders successfully, securing a stable and reliable supply chain for their most important product. This process transformed a point of friction into a stronger, more strategic long-term partnership. It proved that professional patience and a focus on providing solutions—not just explaining problems—is the most direct way to build client trust.
