Introduction
This case study details how Sansansun helped TOMAS, a growing European e-commerce brand, overcome a critical supply chain crisis. Faced with catastrophic quality failures and communication breakdowns from their previous supplier, TOMAS partnered with Sansansun to not only resolve their immediate production issues with impressive speed but also build a reliable foundation for future growth, increasing their monthly order volume by 50%.
Client Background: A Growing Brand Facing a Roadblock
TOMAS is a growing European e-commerce brand specializing in sportswear, leveraging an independent website and social media to reach its audience. Initially, they were very satisfied with their domestic supplier, who offered good product quality, complete certifications, and sampling capabilities. As a growing brand with custom products already in production, they believed they had found a stable partner for the long term.
The Challenge: When Small Issues Became a Production Nightmare
After three months, minor issues began to appear. Custom sample lead times grew longer due to frequent changes in pattern makers, and some logos began to peel off in production batches. Five months into the partnership, these small issues escalated into a full-blown crisis:
- Failed Development: After eight rounds of sampling for a new product, the final bulk order did not match the client’s requirements due to severe communication issues.
- Catastrophic Quality: An entire batch of 10,000 pieces arrived with 50% of the logos and care labels peeling off, making the whole shipment unsellable.
- Communication Breakdown: The supplier’s attitude towards handling complaints was poor, often failing to respond or offer any concrete solutions.
- Massive Financial Loss: The crisis resulted in a total loss of over 840,000 RMB (in goods, marketing, photoshoots, and warehousing), severely impacting the brand’s growth and causing delays in new product launches.
The Solution: A Partnership Built on Speed & Qualità
Realizing they needed a new partner who valued quality and communication, TOMAS contacted us. We immediately took action to address their core pain points:
- Rapid Prototyping: Our expert team understood their needs and produced a satisfactory sample within just 15 days.
- Efficient Bulk Production: We leveraged our streamlined production management to complete and deliver their full 10,000-piece order in only 40 days.
- Meticulous Quality Assurance: To restore their confidence, we implemented a 100% full inspection of every single garment, ensuring a 99% pass rate and guaranteeing the quality of every logo and label.
The Outcome: Renewed Confidence & Accelerated Growth
The results were immediate and transformative. Fifteen days after receiving the shipment, TOMAS held a video meeting with us to express their profound gratitude, stating that our partnership had shown them a “new lease on life” for their business.
- Long-Term Partnership: TOMAS immediately committed 85% of their future orders to our factory.
- Significant Growth: After over a year of cooperation, their monthly purchase volume increased by 50%, da 10,000 to 15,000 pezzi.
- Market Expansion: With a reliable supply chain secured, TOMAS has since rented a larger warehouse in Europe and is actively expanding into new channels and markets, with us as their trusted partner.
